Bigdata

Privacy Policy

Your privacy and trust are important to us and this Privacy Policy (“Policy”) provides important information about how at Bigdata.com, owned by RavenPack International, S.L. (together "Bigdata,” “we,” or “us”) handle personal information. This Policy applies to any Bigdata website, application, product, software, or service of our that hyperlinks to this Statement (collectively, our “Services”).

It does not generally apply to individuals whose personal information forms part of the content included within our products, although you can find further information on that topic here.

Please read this Policy carefully and contact our Data Protection Officer if you have any questions about our privacy practices or your personal information choices. It is important that you check back often for updates to this Policy. If we make changes we consider to be important, we will let you know by placing a notice on the relevant Services and/or contact you using other methods such as email.

1. Personal Information

At Bigdata we are committed to the responsible handling and protection of personal information.

Personal information means any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person.

We collect, use, disclose, transfer, and store personal information when needed to provide our Services and for our operational and business purposes as described in this Policy. We want to be clear about our privacy practices so that you can make informed choices about the use of your information, and we encourage you to contact us at any time with questions or concerns.

Occasionally we collect and process what may be considered sensitive personal information.

Sensitive personal information is a subset of personal information and is generally defined as any information related to racial/ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health, other medical information including biometric and genetic data, or sexual life or preferences. In some instances, sensitive personal information may also include criminal allegations or convictions, precise geolocation information, financial and bank account numbers, or unique identifiers such as government-issued social security numbers, driver’s license, and passport numbers.

2. The types of personal information we collect

We collect your Personal Information as follows:

This Privacy Policy does not apply to content we process on behalf of you that comes from our Content, or a Third-Party Content.

3. How we use your Personal Information

We process personal information for these service and business-related purposes

  1. Account setup and administration: We use personal information such as your name, email address, phone number, and information about your device to set up and administer your account, provide technical and customer support and training, verify your identity, and send important account, subscription, and Service information.

  2. Personalization: We use personal information to deliver and suggest tailored content to personalize your experience with our Services. Some of our Services will ask you to share your precise geolocation so we can customize your experience and increase the accuracy of the Service.

  3. Marketing and events: We use personal information to deliver marketing and event communications to you across various platforms, such as email, telephone, text messaging, direct mail, and online. If we send you a marketing email, it will include instructions on how to opt out of receiving these emails in the future. We also maintain email preference centers for you to manage your information and marketing preferences. Please remember that even if you opt out of receiving marketing emails, we may still send you important Service information related to your accounts and subscriptions.

  4. Hosted services: Some of our Services provide data and document storage as an integral part of the product or solution offering. Documents and data stored by you may contain personal information in business and personal tax forms, payroll and financial data, and legal and litigation-related documents, for example. Any information stored by you is controlled and managed by and only made accessible to you; or those other customers within your organization if they were authorized by you. Our access to this information is limited to our personnel with a critical business reason, such as technical support.

  5. Legal obligations: We may be required to use and retain personal information for legal and compliance reasons, such as the prevention, detection, or investigation of a crime; loss prevention; or fraud. We may also use personal information to meet our internal and external audit requirements, information security purposes, and as we otherwise believe to be necessary or appropriate: (a) under applicable law, which may include laws outside your country of residence; (b) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include such authorities outside your country of residence; (c) to prevent fraud, criminal activity, or misuse of Bigdata, (d) to enforce our terms and conditions; and (e) to protect our rights, privacy, safety, or property, or those of other persons.

  6. Anonymized Personal Information: we might anonymize your Personal Information in a variety of ways rendering it impossible to identify you (the “Anonymized Personal Information”), and use the Anonymized Personal Information to conduct research, presentations, and/or statistical analyses. We will not reidentify the information unless required to do so by law or judicial request.

4. When we share personal information

We share or disclose Personal Information when necessary to provide Services or conduct our business operations as described below. When we share personal information, we do so in accordance with data privacy and security requirements. We may occasionally share non-personal, anonymized, and statistical data with third parties. Below are the parties with whom we may share personal information and why.

5. Where we store and process Personal Information

Bigdata is available all around the globe, thus your personal information may be stored and processed outside of your home country. We take steps to ensure that the information we collect is processed according to this Privacy Statement and the requirements of applicable law wherever the data is located.

We have networks, databases, servers, systems, support, and help desks located throughout our offices around the world. We collaborate with third parties such as cloud hosting services, suppliers, and technology support located around the world to serve the needs of our business, workforce, and customers. We take appropriate steps to ensure that personal information is processed, secured, and transferred according to applicable law. In some cases, we may need to disclose or transfer your personal information within our company or to third parties in areas outside of your home country.

When we transfer personal information from the European Economic Area to other countries in which applicable laws do not offer the same level of data privacy protection as in your home country, we take measures to provide an appropriate level of data privacy protection. In other words, your rights and protections remain with your data. For example, we use approved contractual clauses, multiparty data transfer agreements, intragroup agreements, and other measures designed to ensure that the recipients of your personal information protect it. If you would like to know more about our data transfer practices, please contact our Data Protection Officer at privacy@bigdata.com.

6. How we secure Personal Information

We take data security seriously, and we use appropriate technologies and procedures to protect personal information. Our information security policies and procedures are closely aligned with widely accepted international standards and are reviewed regularly and updated as necessary to meet our business needs, changes in technology, and regulatory requirements.

For example:

7. How long we keep Personal Information

We have a Records Management team that works in conjunction with the Privacy Office to implement policies and rules relating to the retention of personal information. We have an Enterprise Records Retention Schedule that is based upon a classification scheme consisting of Business Functions, Record Classes, and Record Types. We retain personal information for as long as we reasonably require it for legal or business purposes. In determining data retention periods, we take into consideration local laws, contractual obligations, and the expectations and requirements of our customers. When we no longer need personal information, we securely delete or destroy it.

8. Your right to access and correct your personal information

We respect your right to access and control your information, and we will respond to requests for information and, where applicable, will correct, amend, or delete your personal information.

At any time, you may lodge a complaint with the control authority.

9. Cookies

The Website has technology for the implementation of files called cookies on the computer that is used for accessing and browsing the Website. Cookies can be blocked or disabled at any time through the browser's configuration options, and are used to improve your browsing experience on our website, analyze user navigation and be able to offer personalized content. If you want more information you can consult our Cookie policy.

The legitimation base for the treatment of such data is based on the consent of the User.

10. Other tracking technologies

Web server & application logs: Our servers automatically collect certain information to help us administer and protect the Services, analyze usage, and improve users’ experience. The information collected includes:

11. Links and connections to third-party services

Our Services may contain links to and may be used by you in conjunction with third-party apps, services, tools, and websites that are not affiliated with, controlled, or managed by us. Examples include news, articles, or social media websites. The privacy practices of these third parties will be governed by the parties’ own Privacy Statements. We are not responsible for the security or privacy of any information collected by these third parties. You should review the privacy statements or policies applicable to these third-party services.

12. Modification of the Privacy Policy

We reserve the right to modify its privacy policy at any time, respecting the current legislation on data protection and after due notice to the relevant parties.

13. How to contact us

We understand that you may have questions or concerns about this Statement or our privacy practices or may wish to file a complaint. Please feel free to contact us in one of the following ways:

To the attention of the Data Protection Officer

RavenPack Corp
405 Lexington Ave FL 9
New York, NY, 10174, United States

Email: privacy@bigdata.com

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