Cookie Policy

Last update: 21.05.2025

INTRODUCTION

This Cookie Policy explains how RavenPack.com (hereinafter, the “Website”) uses cookies and similar tracking technologies on our Website and mobile application (collectively, the “Services”). This policy is designed to help you understand what cookies are, how we use them, and your choices regarding their use.

This Cookie Policy should be read in conjunction with our Privacy Policy which explains how we process and protect your personal data. We are committed to complying with applicable U.S. privacy laws (such as the California Consumer Privacy Act (CCPA)) and the European Union’s General Data Protection Regulation (GDPR).

DATA CONTROLLER AND DATA PROTECTION OFFICER (DPO)

RavenPack International S.L., having its registered office in Centro Negocios Oasis, Local 8, Ctra Nacional 340, KM 176, RavenPack, Marbella, Malaga 29602, Spain (hereinafter, “Controller” or “Company”), has appointed its own Data Protection Officer (DPO), who can be reached at the following e-mail address: privacy@ravenpack.com.

WHAT ARE COOKIES?

Cookies are small text files that websites visited by the user send and store on the user’s computer, smartphone or other internet-enabled device and are then sent back to the same websites the next time the user visits. It is thanks to cookies that a website remembers the user’s actions and preferences (e.g., login details, language, font size, etc.), so that these do not have to be indicated again when the user returns to that same website or navigates from one page to another.

Cookies are therefore used to carry out computer authentication, monitor sessions and store information about the activities of users accessing a website. They may also contain a unique identification code that enables the tracking of the user’s navigation within the website for statistical or advertising purposes.

While Browse a website, the user may receive on his/her computer so-called “first party” cookies – if installed directly by the website administrator – but also cookies from websites or web servers other than the one he/she is visiting (“third party” cookies), installed on the terminal by a party other than the website administrator.

There are various types of cookies, depending on their characteristics and functions, which may remain on the user’s computer for different periods of time. In this sense, a distinction is made between so-called session cookies, which are automatically deleted when the browser is closed, and so-called persistent cookies, which remain on the user’s device until a preestablished expiry date.

TYPES OF COOKIES USED BY THE WEBSITE

We use different types of cookies on our Services:

Technical Cookies

Session/navigation cookies: The use of so-called session cookies (which are not permanently stored on the user’s computer and disappear when the browser is closed) is strictly limited to the transmission of session identifiers (consisting of random numbers generated by the server) necessary to enable the safe and efficient exploration of the Website and its applications. These cookies do not require the user’s consent and, in any case, cannot be unselected, as they are strictly necessary to enable the Website to function.
Persistent cookies: Persistent cookies remain on the device even after leaving the Website, until the user deletes them or, in any case, until their expiry date is reached. The Website creates this type of cookie and stores it on the device so that it can be read when the user visits the Website again. This makes it possible, for example, to find the preferences that have been set on subsequent visits to the Website. These cookies do not require the user’s consent and, in any case, cannot be unselected, as they are strictly necessary for the Website to function.

Analytical and Performance Cookies

These are cookies installed to collect aggregate information of a mainly statistical nature (e.g. analyze performance, identify technical issues, optimize usability, etc.). This helps to improve the speed, functionality, and overall experience of our Services.

First party analytical cookies: Comparable to technical cookies as they are installed directly from the Website being visited to improve its usability.
Third-Party Analytical Cookies: Cookies created and installed by third parties in order to analyse users’ Browse, to compile statistics on the visits, to improve the offer of contents and to show similar products.

Profiling Cookies

These are cookies used to track the user’s navigation on the web and create profiles based on his tastes, habits, choices, etc. With these cookies, advertising messages can be transmitted to the user’s terminal in line with the preferences already expressed by the user when Browse online.

First party profiling cookies: Used and installed by the Website to collect information on the user’s Browse habits with the aim of proposing advertising messages that are as relevant as possible to his interests. This means that they are also used to limit the number of times the user displays a specific advertisement. While Browse the Website, promotional cookies allow confirmation that the user is consulting advertising messages, showing him promotional content that may be of interest to him based on what he has previously visited.
Third party profiling cookies: Used and installed by third parties to track the user’s navigation on the web and create profiles on his tastes, habits, choices. These cookies are managed by third party companies. On the Website you can also find social buttons/widgets, which are those particular “buttons” depicting the icons of social networks (e.g., LinkedIn, Twitter, etc). These “buttons” allow users who are Browse the Website to reach and interact with social networks with a “click”. By clicking on the social buttons/widgets, the social network acquires data relating to the user’s visit to the Website and, at the same time, releases its own profiling cookies.

Please note that third parties – administrators of the respective cookies installed on the Website – act as independent data controllers of the data collected through their respective cookies. The user, therefore, should refer to their personal data processing policies, disclosures and consent forms, available at the following links:

Google. LLC.
Google Analytics (Google. LLC)
LinkedIn
Vimeo
YouTube
Microsoft Clarity
AWS

Functional Cookies

These are cookies employed to enhance the user experience by remembering choices made during previous visits, thereby facilitating a more personalized and efficient interaction with the Website. These cookies may store preferences such as language settings, display configurations, or login credentials, ensuring that users do not need to re-enter information on subsequent visits.

GOOGLE CONSENT MODE V2

This Website uses Google Analytics, a web analytics service provided by Google LLC (“Google”), to collect aggregated and anonymized information for the purpose of analyzing and improving user experience.

The use of Google Analytics cookies is subject to the explicit consent of the user, provided via the initial cookie banner or the dedicated cookie settings panel. Specifically, through Google Consent Mode V2, the App dynamically manages the behavior of Google tags based on the user’s consent for the following categories:

ad_storage: for storing advertising-related data
analytics_storage: for analytics and performance tracking
ad_user_data: for sharing user data with Google
ad_personalization: for enabling personalized advertising

If consent is not given, Google will only receive anonymous pings (cookieless signals) and will not be able to identify the user or track their activity in a personalized way.

METHODS OF COLLECTING CONSENT FOR THE USE OF COOKIES

When accessing the Website for the first time, the user is presented with a banner containing an initial brief information notice on cookies. The user is therefore immediately given the opportunity to express his or her preferences and wishes with regard to cookies. In particular:

By clicking on the “Accept all” button, the user consents to the use of all cookies and other technologies present on the Website;
By clicking on the “Only technical cookie” button or, alternatively, by clicking on the “X” at the top right of the Banner, the user does not consent to the installation of profiling and analytical cookies, for which the consent is required, and only technical will therefore be installed, for the installation of which the user’s consent is not required;
By clicking on the “Customize” button, the user has the option of giving consent specifically for each category for which consent is required.

By opening the link, the user will always be able to change his or her preferences, granting or withdrawing his or her consent to the installation of cookies.

HOW TO CHANGE COOKIE SETTINGS?

Most Internet browsers are initially set to accept cookies automatically. This means that the user has the possibility, at any time, to set his browser to accept all cookies, only some of them, or to reject them all, disabling their use by the Website. In addition, the user can normally set his browser preferences so that he is notified whenever a cookie is stored on his computer. At the end of each Browse session, the user can also delete the cookies collected from the hard disk of his device. In order to delete the cookies installed in the cookie folder of the browser you are using, please remember that each browser has different procedures for managing the settings.

For more information on how to set preferences on the use of cookies through your browser (the information below has been provided by third-parties), you can consult the corresponding instructions:

Internet Explorer
Google Chrome
Safari
Firefox
Microsoft Edge
Apple Safari
Opera

With specific reference to Google Analytics cookies, if the user wishes to deactivate them, he/she can do so by installing the appropriate Google add-on, available at the following link: Google Analytics.

Cookies on the Website

AWSALB

Purpose: Used for load balancing across multiple servers to ensure high availability.
Duration: 7 days
Type: Essential
Provider: Third Party (AWS)

AWSALBCORS

Purpose: Used for cross-origin requests in load balancing.
Duration: 7 days
Type: Essential
Provider: Third Party (AWS)

PHPSESSID

Purpose: Used to manage user sessions for PHP-based applications, often for shopping carts or login states.
Duration: Session
Type: Essential
Provider: Third Party (PHP)

CLID

Purpose: Used to store information about how visitors interact with the website. The cookie helps to provide an analysis report.
Duration: 1 year
Type: Optional
Provider: Third Party (Microsoft Clarity)

_clck

Purpose: Used to retain the browser's Clarity User ID and settings exclusive to that website.
Duration: 1 year
Type: Optional
Provider: Third Party (Microsoft Clarity)

_clsk

Purpose: Used to store and consolidate a user's pageviews into a single session recording.
Duration: 1 day
Type: Optional
Provider: Third Party (Microsoft Clarity)

vuid

Purpose: Used to collect tracking information by setting a unique ID to embed videos on the website.
Duration: 1 year
Type: Optional
Provider: Third Party (Vimeo)

utm_campaign

Purpose: Used to store session campaign value if present.
Duration: Session
Type: Optional
Provider: Third Party (Google)

YSC

Purpose: Used to track the views of embedded videos on Youtube pages.
Duration: Session
Type: Optional
Provider: Third Party (Youtube)

VISITOR_INFO1_LIVE

Purpose: Used to measure bandwidth, determining whether the user gets the new or old player interface.
Duration: 6 months
Type: Optional
Provider: Third Party (Youtube)

VISITOR_PRIVACY_METADATA

Purpose: Used to store the user's cookie consent state for the current domain.
Duration: 6 months
Type: Optional
Provider: Third Party (Youtube)

__cf_bm

Purpose: Used to prevent fraudulent activity and to protect against bots on Vimeo.
Duration: 30 mins
Type: Optional
Provider: Third Party (Vimeo)

_cfuvid

Purpose: Identifies users interacting with Cloudflare services, typically for security purposes.
Duration: Session
Type: Optional
Provider: Third Party (Vimeo)

intercom-id-*

Purpose: This cookie allows visitors to see any conversations they've had on Intercom websites.
Duration: 8 months
Type: Essential
Provider: Third Party (Intercom.io)

intercom-session-*

Purpose: This cookie allows visitors to see any conversations they've had on Intercom websites.
Duration: 7 days
Type: Essential
Provider: Third Party (Intercom.io)

intercom-device-id-*

Purpose: This cookie allows visitors to see any conversations they've had on Intercom websites.
Duration: 8 months
Type: Essential
Provider: Third Party (Intercom.io)

bcookie

Purpose: Used to track LinkedIn user activity and personalize content.
Duration: 1 year
Type: Optional
Provider: Third Party (LinkedIn)

li_gc

Purpose: Used for LinkedIn’s advertising and analytics services, tracking ad performance.
Duration: 1 year
Type: Optional
Provider: Third Party (LinkedIn)

lidc

Purpose: Used to facilitate LinkedIn’s functionality, particularly related to session and server management.
Duration: 1 year
Type: Optional
Provider: Third Party (LinkedIn)

yt-remote-connected-devices

Purpose: Used to store the user's video preferences using embedded YouTube videos.
Duration: Permanent
Type: Optional
Provider: Third Party (Youtube)

ytidb::LAST_RESULT_ENTRY_KEY

Purpose: Used to store the last search result entry that was clicked by the user.
Duration: Permanent
Type: Optional
Provider: Third Party (Youtube)

yt-remote-device-id

Purpose: Used to store the user's video preferences using embedded YouTube videos.
Duration: Permanent
Type: Optional
Provider: Third Party (Youtube)

yt-remote-session-name

Purpose: Used by YouTube to store the user's video player preferences using embedded YouTube video.
Duration: Session
Type: Optional
Provider: Third Party (Youtube)

yt-remote-fast-check-period

Purpose: Used by YouTube to store the user's video player preferences for embedded YouTube videos.
Duration: Session
Type: Optional
Provider: Third Party (Youtube)

yt-remote-session-app

Purpose: Used by YouTube to store user preferences and information about the interface of the embedded YouTube video player.
Duration: Session
Type: Optional
Provider: Third Party (Youtube)

yt-remote-cast-available

Purpose: Used to store the user's preferences regarding whether casting is available on their YouTube video player.
Duration: Session
Type: Optional
Provider: Third Party (Youtube)

yt-remote-cast-installed

Purpose: Used to store the user's video player preferences using embedded YouTube video.
Duration: Session
Type: Optional
Provider: Third Party (Youtube)

MANDATORY DATA PROVISION

The personal data processed through the installation of technical cookies are necessary to ensure proper Browse within the Website. Consent to the installation of non-anonymized third-party analytical cookies and profiling cookies is instead fully optional. The user’s personal data will be processed through the installation of such cookies only with prior consent.

DATA RECIPIENTS AND PERSONAL DATA TRANSFER

The data may be processed by external parties, acting as independent data controllers, such as, for example, authorities and supervisory and control bodies. The data may also be processed, on behalf of the Company, by external parties designated as data processors, who are given appropriate operating instructions. These subjects are essentially included in the category of companies that offer services instrumental to the pursuit of the purposes indicated in this statement, namely: IT supplier, software development company, company responsible for the management and maintenance of the Website. Personal data collected by means of first party cookies – i.e., installed by the Controller – present on the Website, can be transferred to non-EU countries, in accordance with Article 44 of the General Data Protection Regulation (GDPR), such transfers are conducted only when appropriate safeguards are in place to ensure an adequate level of data protection. With particular reference, on the other hand, to transfers of personal data carried out by means of third-party cookies, please refer to the respective data processing policies.

DATA SUBJECTS’ RIGHTS – COMPLAINT TO THE SUPERVISORY AUTHORITY

By contacting the Company at the e-mail address legal@ravenpack.com, the data subjects may request from the Data Controller access to the data concerning them, their cancellation, the rectification of inaccurate data, the integration of incomplete data, the limitation of processing in the cases provided for by Article 18 GDPR, as well as object to the processing, for reasons related to their particular situation, in the hypotheses of legitimate interest of the Data Controller. Moreover, the data subjects have the right to receive the data in a structured, commonly used and machine-readable format if the processing is based on consent or on contract and is carried out by automated means, as well as, if technically feasible, to transmit the data to another data controller without hindrance. The data subjects have the right to withdraw the consent given, at any time, in the manner indicated above. The withdrawal of consent, in any case, does not affect the lawfulness of the processing based on consent before the withdrawal. Moreover, data subjects always have the right to lodge a complaint with the competent Supervisory Authority, pursuant to art. 77 of the GDPR, if they believe that the processing of their personal data is contrary to the legislation in force.

CHANGES TO THE COOKIE POLICY

This Cookie Policy may be subject to changes over time, including those related to the possible entry into force of new legal regulations, updating or provision of new services or technological innovations, so please consult this page periodically.